At BookMoro.com, we strive to ensure customer satisfaction. This Refund & Return Policy outlines the conditions under which returns and refunds are accepted.

1. Eligibility for Returns
You may request a return or refund only under the following conditions:

• The book received is damaged or defective

• The wrong item was delivered

• The product is incomplete or missing pages

2. Return Request Time
All return requests must be made within 3 to 7 days of receiving the order. Requests made after this period may not be accepted.

3. Condition of Returned Items
To be eligible for a return:

• The book must be unused and in its original condition

• The item must be returned in original packaging (if applicable)

• Proof of purchase (order confirmation or receipt) must be provided

4. Non-Returnable Items
The following items are not eligible for return or refund:

• Books that have been used, damaged by the customer, or marked

• Discounted or sale items (unless damaged or incorrect)

5. Refund Process
Once your returned item is received and inspected:

• If approved, your refund will be processed

• Refunds may be issued via the original payment method or store credit, depending on the situation

6. Shipping Costs

• Shipping charges are non-refundable

• Customers may be responsible for return shipping costs unless the item received was damaged or incorrect

7. Order Cancellation
Orders can only be canceled before they are shipped. Once shipped, the order cannot be canceled and will fall under the return policy.

8. Late or Missing Refunds
If you have not received your refund within the expected time, please allow additional processing time as delays may occur depending on the payment provider.

9. Policy Updates
BookMoro.com reserves the right to update or modify this policy at any time without prior notice.

By placing an order on BookMoro.com, you agree to this Refund & Return Policy.